Returns & Refunds Policy
Effective Date: 4 June 2025
1. Perishable Goods (Fresh Poultry & Meat)
Due to the perishable nature of our products, we are unable to accept returns or offer refunds for fresh poultry and meat items unless they are faulty or not as described. This policy aligns with UK consumer protection regulations, which exempt perishable goods from standard return rights.
2. Reporting Issues
If you receive a product that is damaged, spoiled, or incorrect, please notify us within 24 hours of delivery by:
Email: info@middletonpoultryandmeat.co.uk
Phone: 07973 152813
Please include your order number, a description of the issue, and if possible, photos of the product.
3. Refunds & Replacements
Upon verification of the issue, we will offer:
A full refund to your original payment method, or
A replacement of the affected item(s)
Refunds will be processed within 14 days of approval.
4. Non-Returnable Items
We cannot accept returns or offer refunds for:
Products reported more than 24 hours after delivery
Items that have been opened, used, or improperly stored
Products purchased on sale or through special promotions, unless faulty
5. Proof of Purchase
To process any refund or replacement, proof of purchase (e.g., order confirmation or receipt) is required.
6. Contact Us
For any questions or concerns regarding your order, please contact us:
Email: info@middletonpoultryandmeat.co.uk
Phone: 07973 152813